I manage this role: KP
The ARM Group is looking for a Senior Technical Support Engineer for one of its clients in New York City
Work Schedule: Onsite 5 days
Pay Range: $160,000 – $180,000 Base + Equity + Comprehensive Benefits
Open to visa transfers (e.g. OPT, H1B transfers)
Role:
We’re looking for an experienced Senior Technical Support Engineer who enjoys solving complex technical problems, working directly with engineers, and helping build world-class support operations.
What You’ll Do
- Troubleshoot and resolve complex technical issues for engineering customers.
- Work closely with Product and Engineering teams to investigate, reproduce, and resolve customer issues.
- Support developer-focused infrastructure products and deliver an exceptional customer experience.
- Improve support processes, documentation, playbooks, and SLAs as the team scales.
- Identify recurring issues and help drive long-term product improvements.
- Leverage AI tools and automation to streamline support workflows and improve efficiency.
What We’re Looking For
- 5–10 years of Technical Support Engineering experience.
- Experience supporting developer tools, cloud infrastructure, DevOps, or engineering platforms.
- Comfortable communicating directly with software engineers and debugging technical issues.
- Experience working at a Series B+ startup or a well-established engineering organization with mature support processes.
- Hands-on experience using AI tools or automation to improve support operations is highly preferred.
- Strong problem-solving, communication, and customer-facing skills.
- Enthusiastic, proactive, and thrives in a fast-paced, high-growth environment.
Location
- Must currently be based in the New York City area.
- This is a 5 days/week, in-office position in Flatiron, NYC
Disclaimer:
ARM GROUP is committed to fostering a diverse and inclusive workplace. We are an Equal Employment Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity, sexual orientation, national origin, genetic information, sex, age, disability, veteran status, or any other legally protected basis.
We actively encourage applications from individuals with diverse backgrounds, including people with disabilities. Accommodations are available upon request for applicants participating in all aspects of the selection process.
By applying for this job, you consent to allow representatives of ARM GROUP LLC to contact you regarding your candidacy. This may include communication via email, phone, text, or other means deemed appropriate by ARM GROUP LLC. Rest assured, your information will be handled confidentially and used solely for recruitment purposes.
It’s important to note that ARM Group LLC does not interfere in the decision-making process regarding your selection or rejection. The ultimate decision to hire or reject your candidacy lies solely with the client organization, with whom we have an agreement to source candidates for their consideration
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. All applicants must submit to background check and drug screening.